Frequently Asked Questions
Where are you located?
- 580 Nevada St Unit D
- Redlands, CA 92373
Phone: (909) 255-9699
We can be reached by phone from 9AM to 5PM Monday through Friday Pacific Time.
When will my card be charged?
Your card will be charged for the full amount of your order once you finish the checkout process.
Can I place an order over the phone or through email?
Yes, you certainly can. You can place an order over the phone by calling us at (909) 255-9699 or by emailing us at firstname.lastname@example.org. Keep in mind that buying online insures the quickest checkout. If you email us about placing an order and we don't see the email until after the product that you want is sold out, we won't be able to do anything. Sorry!
How long will it take to get my order?
Domestic Orders (Within the US):
- Delivery takes 3 to 5 business days from the time your order is shipped.
International Orders (Outside the US):
- First Class - Delivery takes 1 to 4 weeks from the time your order is shipped and does not include tracking or insurance.
- Priority - Delivery takes 1 to 2 weeks from the time your order is shipped and includes tracking and insurance.
- We are not liable for international customs fees and we will not provide a fake invoice to lower the cost of such fees.
It’s been over 10 days since I place my order and it still isn’t here. What should I do?
If you think there is a problem with your order, please check the above shipping outline to make sure that there may be a problem with your order. If you still feel there is a problem, please fill out the form located in the contact area of the store with your name and 5 digit order number and we will get back to you within the same day in most cases. You can also give us a call at (909) 255-9699.
I made a mistake with my address. What happens now?
If we are updated with a correct address before your item ships then we will gladly correct for you. However, if you package ships and the address you provided us with is inaccurate, then we will have to wait for the package to be returned to us by USPS. Once we receive it, we will contact you to get a correct address. Buyers are responsible and liable for shipping charges in the event that the error is on their behalf. We do all we can to help, but shipping isn’t free for us so it isn’t for you either.
What is the policy on exchanges/returns?
Being how each item we sell is limited and not sold again at a later date, we do not accept returns or exchanges of any kind.
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, and PayPal.