First, have you checked our Production Status page to see where your merch is in the production and shipping process? This might answer your questions.
If you still have questions after visiting the Production Status page, please submit the form below or email our customer support staff at email@example.com and we will get back to you in a timely manner (usually within 24 hours). Please make sure to include your order number in your inquiry if you are emailing about your order.
A quick reminder about how our site works:
Since all our items are made completely custom, they take a bit longer to produce than "regular" merch.
How it works is after each sale ends we send the order to our printer or one of our many printing partners. This allows us to produce the perfect amount in each size. After this, then production starts, which can take up to 4 weeks. Once production is finished, we receive the item at our warehouse in San Diego, CA and promptly ship your custom orders straight to your door.
We want to give you a heads up since, understandably, we get a lot of questions regarding the shipping status of orders. We also like to receive our merch as quickly as possible!
Thank you for your patience and for ordering from us!