Merch Limited

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Frequently Asked Questions

Where are you located?

How much does shipping cost?

Shipping is free within the United States. International shipping is determined by the weight of the order.

When will my card be charged?

Your card will be charged for the full amount of your order once you finish the checkout process. 

Can I insure my package in case it gets damaged or lost?

Yes, we are happy to offer Route Plus for insurance against damaged or lost packages. This insurance can be added to your order at a very affordable cost. If anything happens with your package, such as it being damaged in transit, lost, or stolen, Route Plus will refund the value of your items. We highly recommend this service for all customers. Without insurance on your package, it is highly unlikely that shipping carriers will reimburse for lost, damaged, or stolen items.

How long will it take for my order to ship?

Since most of our items are made-to-order, please allow up to 4 weeks for production. We make a lot of custom items that have varying production times. We provide our best estimate of each products shipping date in the item description.
You can stay up-to-date on the production and shipping status of your merch by visiting our Product Ship Dates page.

How long will it take for my order to arrive once it ships?

Domestic orders are shipped via UPS or USPS and generally take a week or less for delivery once packages leave our warehouse. 
International buyers will have multiple options at checkout. Common international packages will be shipped UPS Mail Innovations, which takes an average of 2 to 4 weeks for delivery, and only includes basic tracking at certain checkpoints. While this is the most affordable method available, it does not include detailed tracking, and we are not able to provide you with detailed tracking if you select this method.
In order to get detailed tracking, an international buyer must select USPS Priority International Shipping, which takes an average of 7 to 10 days for delivery. 
We also highly recommend that buyers, especially international buyers, insure their shipments with the Route Plus insurance program that is now offered at checkout. Merch Limited does not accept liability on uninsured packages.

I made a mistake with my address. What happens now?

If we are updated with a correct address before your item ships then we will gladly correct for you. However, if you package ships and the address you provided us with is inaccurate, then we will have to wait for the package to be returned to us. Once we receive it, we will contact you to get a correct address. The buyer will be liable for any new shipping costs as a result of re-shipping the package.

What is the policy on exchanges/returns?

Being as how each item we sell is limited and not sold again at a later date, we do not accept returns or exchanges. We do not keep extra stock on hand of items that we have sold in the past.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, and PayPal.

What is the policy on duties & taxes for international orders?

Merch Limited is not responsible for extra fees that your country may charge once your package arrives. We do what we can to avoid these fees but they are ultimately up to the discretion of the customs office of each country and therefore out of our hands. The cost will be the responsibility of the customer.